Privacy Policy myxe8 – Malaysian Member Personal Data Protection

Myxe8 ("we", "Platform") values the privacy of every member and user of our betting and entertainment platform at myxe8.app. We understand that when you register and entrust your personal information to us, you expect that data to be handled with full responsibility.

This Privacy Policy applies to all information collected through the myxe8.app website, the myxe8 mobile app, and all our official communication channels including Live Chat customer support, email, and social media. It also applies to all registered members, website visitors, and any party that interacts with our services.

Please read this Privacy Policy carefully. If you do not agree with any of its provisions, we encourage you to contact our support team before continuing to use the Platform for further clarification.

Depending on how you interact with the myxe8 Platform, we may collect various categories of personal data. Below is a summary of the types of data we handle:

Myxe8 collects your personal data through a variety of transparent and responsible methods. We always strive to collect only the data that is genuinely necessary for the stated purposes:

• Account Registration – When you register as a new member, you provide basic information such as your name, email, phone number, and date of birth.
• KYC Verification – During the identity verification process, we collect supporting documents such as your ID card and proof of address to comply with regulatory requirements.
• Financial Transactions – Every time you make a deposit or withdrawal, details related to the payment method and transaction amount are automatically recorded.
• Platform Usage – Our systems automatically record technical logs including IP address, device type, access time, and pages visited for security purposes.
• Contact Us – When you contact our support team via Live Chat or email, those conversations are recorded for quality control and complaint resolution purposes.
• Cookies and Tracking Technologies – We use cookies and similar technologies to enhance the user experience and analyse Platform usage patterns.

Myxe8 only uses your personal data for legitimate, pre-defined purposes. We do not process your data for any other purpose without first obtaining your consent:

• Providing, managing, and maintaining your member account and all related services on the myxe8 Platform.
• Processing financial transactions including deposits, withdrawals, and bonus payments securely and accurately.
• Verifying your identity (KYC) to comply with anti-money laundering (AML) legal requirements and other regulatory obligations.
• Detecting, investigating, and preventing fraud, illegal activities, and Platform abuse.
• Sending important account-related communications such as security notifications, policy updates, and transaction information.
• Personalizing your experience on the Platform and recommending relevant games or promotions based on your preferences (with your consent).
• Supporting responsible gaming programs and monitoring usage patterns that may indicate problem wagering.
• Improving the services, interface, and overall performance of the myxe8 Platform based on aggregated usage analytics.

The legal bases we rely on for data processing include the performance of a contract (providing services to you), legal obligations (PDPA and AML compliance), our legitimate interests (security and fraud prevention), and your explicitly given consent.

Myxe8 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We only share your data in limited and necessary circumstances:

• Trusted Service Providers – We work with selected service providers such as payment gateways, encryption providers, and cloud service providers who process data on our behalf under our instructions and are bound by strict confidentiality agreements.
• Legal Obligations – We may be required to disclose your data to government authorities, regulatory bodies, or law enforcement agencies when mandated by Malaysian law or a valid court order.
• Fraud Prevention – In cases of suspected fraud, we may share necessary information with relevant industry bodies or authorities for investigation purposes.
• Business Transfer – In the event of a merger, acquisition, or asset transfer, your personal data may be transferred to the successor entity, and you will be notified in advance.

The security of your personal data is a responsibility we take extremely seriously. myxe8 continuously invests in the latest cybersecurity infrastructure to ensure your data is always protected against unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL Encryption – All data transmitted between your device and myxe8 servers is protected with military-grade encryption using the latest TLS/SSL protocols.
• Fund Segregation – Member funds are held in accounts fully segregated from the company's operational funds, ensuring your financial security at all times.
• Two-Factor Authentication (2FA) – 2FA is available for all member accounts and we strongly encourage its activation as an important additional layer of security.
• 24/7 Monitoring – Our security team continuously monitors systems to detect any suspicious activity or unauthorised access attempts.
• Internal Access Controls – Only authorised personnel may access member personal data, and all access is subject to detailed auditing.
• Secure Data Backup – Your data is regularly backed up to secure, encrypted locations to ensure data recovery in the event of an emergency.

While we take all reasonable precautions, no security system in the world can be guaranteed 100% safe. We encourage you to play your part in keeping your account secure by using a strong password and never sharing your login credentials with anyone.

Myxe8 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable Malaysian law.

• Active account data is retained for the duration of your account activity and for at least seven (7) years after account closure to comply with financial and tax legal requirements.
• Financial transaction records and KYC documents are retained for a minimum of five (5) years in accordance with Malaysia's anti-money laundering legal requirements.
• Technical logs and activity data are retained for twelve (12) months for security and incident investigation purposes.
• Customer support communication records are retained for three (3) years for quality control and resolution of any disputes that may arise.

Once the retention period expires and there is no legal obligation to continue storing the data, myxe8 will delete or anonymise your personal data in a secure and irreversible manner.

The myxe8 Platform uses cookies and similar tracking technologies to enhance the user experience, maintain secure login sessions, and understand overall Platform usage patterns.

• Essential Cookies – These cookies are essential for the Platform's core functions such as login session management and security. Without them, the Platform cannot function properly.
• Performance Cookies – Helps us understand how visitors use the Platform, which pages are most popular, and where users encounter issues, so we can continuously improve.
• Functional Cookies – Allows the Platform to remember your preferences such as language, display settings, and other options to deliver a more personalised experience.
• Marketing Cookies – Used to display relevant advertisements and promotions to you. You may opt out of these cookies without affecting the Platform's core functionality.

You can manage your cookie settings through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the Platform.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data that we hold. myxe8 is committed to facilitating the exercise of these rights:

To exercise any of the rights above, please contact the myxe8 support team via 24/7 Live Chat or email us. We will process your request within 21 business days in accordance with the provisions of the PDPA.

As part of myxe8's commitment to legal compliance and anti-money laundering prevention, all members may be required to complete the Know Your Customer (KYC) process at certain stages, particularly when making withdrawals that exceed the set limits.

• KYC documents collected include copies of identity cards (MyKad), passports, or driving licences; proof of current address such as utility bills or bank statements; and in certain cases, source of funds verification documents.
• All KYC documents submitted to us are processed through encrypted channels and stored on secure servers with strict access controls.
• KYC documents are only accessed by staff who are specifically trained and authorised for verification purposes.
• myxe8 will not use your identity documents for any purpose other than verification and mandatory regulatory compliance.

Myxe8 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever significant changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Notifying registered members via email or in-account notifications at least 14 days before changes take effect.
• Highlighting key changes in a dedicated section on this page for a minimum period of 30 days.

It is your responsibility to review this Privacy Policy periodically. Your continued use of the myxe8 Platform after any changes are published constitutes your acceptance of and agreement to the updated Privacy Policy.

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the myxe8 team is ready to assist you at any time. We are committed to responding to every privacy-related enquiry with full care and thoroughness.

We also remind you that you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your personal data has been processed unlawfully or in violation of the PDPA 2010.